[afnog] (no subject)

[Jens Kuehlers]

Yasini,
I think he is just clarifying that we cannot provide the same level of
support an official support contract would.

For example if you have a Cisco router and have a question we might be able
to answer, but we cannot give official information like Cisco TAC, and of
course you cannot expect the same amount of information and help.

If you have question about some commercial software package you bought,
nobody here might know it and you might be better off with getting support
for it.

Anyway, we are all helping each other this is what this list is for, so go
ahead and ask!

Jens

On Thu, Jul 14, 2011 at 11:18, Yasini Kilima <ykilima at tra.go.tz> wrote:

> Hello Philip,
>
> What do you mean by "Commercial Product?"
> This sounds difficult for me to distinguish Commercial Product.
> For example I have a technical challenge at my work place in my career and
> am stuck (Say I am working as an engineer in a government Organization or
> even in a commercial organization) do you call this a commercial product?
>
> Please clarify,
>
> yasini
>
>
> -----Original Message-----
> From: afnog-bounces at afnog.org [mailto:afnog-bounces at afnog.org] On Behalf
> Of Phil Regnauld
> Sent: Wednesday, July 13, 2011 3:59 PM
> To: Josephat
> Cc: afnog at afnog.org
> Subject: Re: [afnog] (no subject)
>
> Josephat (jmagesa) writes:
> > Hi
> >
> >
> >
> > Am I free to ask any question about Network and get feedback via this
> > mailinlist?
>
>        Hi Josephat,
>
>        Provided you're - preferably - in the African region, and your
> question
>        is relevant, and you're not asking the list members to give you free
>        support on a commercial product, then you are more than welcome, and
>        I'm sure everyone here will do their best to help out!
>
>        Cheers,
>        Phil
>
> --
> Phil Regnauld      NSRC - Network Startup Resource Center
> regnauld at nsrc.org  http://nsrc.org/ | http://facebook.com/nsrc.org
> PGP Fingerprint:   60FD D10F DA87 7706 A426  3177 C0FD ACDB E408 E96D
>
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-- 
Jens Kuehlers | Technical Program Manager, Google Ghana |
kuehlers at google.com | +233 265 661408
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