RE: Removal of IP

[Brian Longwe <brian at pch.net>]

We immediately disconnect the offending  (or is it offensive) customer,
and do not reconnect untli one of our engineers has been to their premises
(at their expense) and confirmed that any spam-ware, open SMTP proxy,
NIIMDA infections and other unpleasant stuff has been sorted.

Repeat offenders get the boot ;-)

Longwe

On Tue, 6 May 2003, Fisayo Adeleke wrote:

> ::-----Original Message-----
> ::From: ALAIN PATRICK AINA [mailto:aalain at trstech.net]
> ::Sent: Tuesday, May 06, 2003 12:17 PM
> ::To: sfolayan at skannet.com.ng; Brian Candler
> ::Cc: afnog at afnog.org
> ::Subject: Re: Removal of IP
> ::
> ::
> ::
> ::
> ::> As Fisayo and others have written in previous posts, it is
> ::not as easy
> ::> as it seems.
> ::
> ::But  you  have to face the case. It is the same situation
> ::when corrupted or
> ::hacked machines from your IP block scan ports on other
> ::networks. If you don't react, your whole block get locked.
> ::
> ::
> ::--alain
> ::
>
> We do react to such emails. Like in our own case as a matter of policy,
> when we receive complaints or reports about spam from any customer, we
> will execute *among other actions* have the IP address moved to a
> special watch-list for the following 8 days. If a complaint regarding an
> IP address on the watch-list is received after a grace period of 24
> hours but before the expiration of the 8 days, the IP address is blocked
> for all access to the Internet for 3 days. The customer receives an
> e-mail informing about this. After the 3 days the IP address is
> un-blocked and a notification is sent to the customer. If it re-occurs a
> 3rd time then we cut off the account - it may come to Sunday's *business
> unusual* at times ;-)
>
> 		-Fisayo
>
>
>
>
>
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